Terms and Conditions

Terms and Conditions for Papillon bnb, Madinah appartaments e Sweet home

  1. 1. Reservations and Payments:
  • Reservations can be made via phone, email, or through our website.
  • A deposit or full payment is required at the time of booking.
  • We accept cash, credit cards, or bank transfers.
  • Cancellation Policy:
    • Cancellations must be communicated at least 7 days before the check-in date, to receive a full refund of the amount paid.
    • In case of late cancellation or no-show, the full amount of the reservation will be charged.
  • Check-in and Check-out times:
    • Check-in is possible from 12 onwards.
    • Check-out must be carried out by 10 am
    • You can request an early or late check-in or check-out, but may be subject to additional charges.
  • Pet Policy:
    • Pets are not allowed in the facilities.
  • House Rules:
    • Smoking is prohibited inside the building. Smoking is permitted only on the outdoor balconies
    • Respectful behavior towards other guests and B&B staff is required.
    • It is not allowed to organize parties
    • It is not permitted to bring other unregistered people in at check-in without the manager’s permission
  • Host Responsibilities:
    • We are committed to providing a clean and safe environment for your stay.
    • We are not responsible for the loss or theft of personal items during your stay.
  • Confidentiality and Data Processing:
    • All personal data provided will be treated in accordance with current privacy law.
    • We may use your contact information for booking-related communications.
  • Changes to the Terms and Conditions:
    • We reserve the right to make changes to these Terms and Conditions without notice.
  • Contacts:
    • In case of questions or needs you can contact us on the telephone number +393473244675 or at the email address info@holidayhomepalermo.com

    By accepting a booking at our B&B, you confirm that you have read and accepted our Terms and Conditions. We wish you a pleasant stay at our facilities.